Customer Experience Team Leader

February 11, 2022

 CX Team Leader (4PL)- The core purpose of the role is to manage Team of 4PL Ocean operations and achieve operational excellence while continually improving both internal and external customer satisfaction.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.

Key responsibilities

- Responsible of overall control tower to ensure smooth end to end operations
- Maintain and improve customer relationship and satisfaction with regular engagements and communication.
- Implementation of Standard process and system ensuring SOP/IOP are maintained and reviewed regularly.
- Proactive inter-departmental coordination to ensure smooth, efficient operations and high service delivery levels
- Analyze data and use reports to proactively resolve challenges.
- Manage performance of operational activities within the team.
- Coach, motivate and build a high performing team. Lead by example, inspire and energize their team; Support on-boarding new members; Set clear objectives and guide team to achieve targets and performance standards; Attract, Develop and retain talent
- Ensure team KPI’s are fulfilled against targets and performance metrics assigned
- Engage in process improvement to enhance all stakeholder experience
- Support with maintaining and growing the current business portfolio

We are looking for

- Minimum 8 years of experience in Freight forwarding/Shipping/OCE operations.
- Bachelor’s degree
- Adopts an attitude of Customer Service Excellence.
- Building Effective Teams and leading by example
- Effective and engaging Communication skills.
- Strong Problem Solving and Analytical skills
- Excellent Stakeholder Management skills
- Full overview and strong coordinating and follow up skills across multiple stakeholders
- UAE/GCC Market knowledge
- Excellent knowledge of Excel and PowerPoint.
- Country wise import/export documentation requirements
- Knowledge about freight forwarding, 4PL Products and Supply Chain Management.
- Preferred SAP or relevant system knowledge
- Knowledge of documentation requirements in UAE & other GCC countries for imports & exports.

Sales Associate

February 11, 2022


  • Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
  • Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
  • Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
  • Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products
  • Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
  • Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
  • Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
  • Handle cash register and transactions with the customers in an effective and accurate manner as required
  • Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations


  • High School Degree
  • Fluency in English
  • Proficiency in MS office
  • Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
  • Specific for Sports Goods retail: Active participation in at least one sporting activity
  • Planning and Organizing: level 1
  • Self - Development: level 2
  • Communication Skills: level 2
  • Cultural Awareness: level 1
  • Customer Focus: level 1
  • Initiative: level 2
  • Teamwork: level 2


 Massimo Dutti

Primary Location

 United Arab Emirates-UAE, Dubai, The Dubai Mall


: Full-time

Sr Customer Experience Agent

February 11, 2022


The core objective of the CX Agent role is to satisfactorily execute end to end logistics operations & manage the customer’s supply chain requirements efficiently to ensure consistent service delivery in line with agreed customer KPIs.

We offer

Key responsibilities

We are looking for

- Minimum 5 - 6 years of experience in Freight forwarding/Shipping/OCE operations
- Bachelor’s degree
- Good data analysis skills
- Effective Inter personal skills
- Adaptable to the constant changing business environment and customer needs
- Responsive to change while innovating ahead of the market
- Role-modelling of the behaviors of Maersk Customer Experience
- Multi-tasking abilities
- Empathetic & Customer oriented
- Continuous Improvement
- Decision making and problem-solving skills
- Solutions mindset
- Good knowledge of Shipping operations and related documentation processes
- Commercial acumen
- Knowledge about freight forwarding, 4PL Products and Supply Chain Management.
- Good knowledge of MS Office applications, viz. Excel, Power point
- Hands on experience of customer SAP, WMS systems is preferable
- Experience of working with remote teams would be an added advantage
- Knowledge of port & customs working patterns & procedure.

Sales Executive - Retail Toyota & Lexus

February 11, 2022


 Job Requisition ID: 123541 


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


About the position:


  • Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey
  • Maximize retained gross margins on unit sales to maintain branch profitability
  • Achieve monthly product sales targets
  • Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing revenue and Net Promoter Score opportunities
  • Achieve the set Trade-ins and Dealer Installed Options accessories sales targets 
  • Manage leads to increase sales revenue (Tel/Web/Walk-in enquiries conversion to be at 25%)
  • Ensure capture of customer data in Fastrack (test drive, Emirates ID, email address, etc.) to enable efficiency and accuracy in the dashboard for adequate referencing and follow up
  • Achieve personal and professional growth by attending and actively engaging in daily, weekly, and monthly sales meetings
  • Mandatory and recommended trainings to stay up to date with systems and product knowledge 
  • Staying up to date with current brand campaigns and competitor campaign activities
  • Enhancing financial knowledge on available customer buying options



About you:


  • Bachelor’s degree
  • Written and spoken English is a must; Arabic is preferable
  • 2 years sales experience
  • Valid UAE drivers license 
  • Automotive background desirable
  • Upselling skills and ability to create value from new products
  • Strong negotiation skills, with evident ability to influence customer choices 
  • Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
  • Digitally savvy 




We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Executive Assistant

February 03, 2022


Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

At Chalhoub we're a family company with a start up spirit. Our Executive Assistant is responsible for high-level administrative support, conducting research, preparing statistical reports and presentations, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

  • Manage the Manager's diary and appointments
  • Screen incoming calls and correspondence and responds independently when required
  • Review selected documents that come to the Office of the Manager and make recommendations for action
  • Liaise with relevant individuals, departments, and external customers and suppliers on Manager’s behalf and ensure smooth and efficient communication flow
  • Assist in presentations and other reports and documents as needed
  • Manage in coordination with travel department travel plans, itineraries, expenses and travel-related documents
  • Assist in planning and organising visits of selected visitors
  • Create and maintain database and spreadsheet files
  • Follow-up on progress of directives and projects managed by the Manager
  • Conduct research and prepare statistical reports
  • Arrange and coordinate events etc. when required
  • Handle all digital archiving of documents, records, and reports
  • Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work


What you'll need to succeed 

  •  University Degree in Business Administration.
  • 3 -5 years of relevant experience as an Executive Assistant/Secretory for C Level
  • Conversant with computer skills in MS Word, Excel and PowerPoint.
  • Must be detail-minded, initiative, well-organized with good communication skills.

    What we can offer you   

    With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.