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Showing posts with label Legoland Hotel. Show all posts
Showing posts with label Legoland Hotel. Show all posts

F&B Assistant

February 11, 2022

 


Play Your Part

Key Objectives: 

  • Responsible for the assigned Food & Beverage locations.
  • Performs a variety of duties related to food production, preparation, cleaning, service and cash handling; maintains F&B outlets in a safe, clean and orderly manner while meeting LEGOLAND Hotel and Dubai Municipality guidelines.

Main Duties:

  • Guest Services: Must understand and meet all guest expectations and have the ability to communicate.  Must maintain high service standards with children as a primary focus.  Needs to serve all guests in a friendly, efficient, and courteous manner.  Needs to work with other team members to provide a positive guest experience.
  • Food Quality: Must have working knowledge of product specifications on the cooks’ line.  Be aware of the value of high quality, fresh food products.  Ability to effectively display and prepare a high quality product for the guest.  Maintain proper taste, temperature, and appearance of all food items.
  • Sanitation and Cleanliness: All staff must follow the LEGOLAND policies and procedures regarding proper sanitation and cleanliness standards
  • Food Safety: Will learn and be continually tested on the proper HACCP guidelines, corporate policies and local government policies.
  • Cash Handling: Must be able to operate a computerized cash register and display basic math skills. Will take full responsibility for all funds and cash handled.
  • Work Environment: Must be able to work in a very fast paced environment with extreme temperature changes in certain restaurants.  Must be able to work in an outdoor, year-round environment with exposure to a variety of changing weather conditions.
  • Uniforms and Grooming: Must follow all policies and procedures as set by LEGOLAND.
  • Scheduling: All staff must be able to work during peak times, including weekends, holidays, and special occasions.  Must be flexible to work shorter or longer hours due to business volume.

 

Health & Safety:

To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.

To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:

  • Following reasonable instruction related to health & safety.
  • Reporting dangerous situations or deficiencies in health & safety arrangements.
  • To only use work equipment in accordance with training.
  • To not interfere or misuse anything provided for the purposes for health & safety.

Are You A Star?

In order to be qualified for this role you should possess the below criteria:

  • Must be able to pass a Food Handler Test and meet local requirements.
  • One year of experience within a customer or guest service related field is preferred.
  • Experience in food production and/ or food preparation is preferred.
  • Knowledge of cash handling, inventory handling, and of point of sale (register) systems is helpful.
  • Ability to work with others in a team environment.
  • Effective communication skills required.
  • Self motivated and demonstrated initiative.
  • Dedicated to providing outstanding guest service.
  • Demonstrated ability to remain calm under pressure.
  • Ability to stand for prolonged periods of time.
  • Intermittent and prolonged standing and walking to move about the park site and to interact with guests and other employees.
  • Ability to lift and move up to 12kg, and in some cases to do so repetitively.
  • Ability to lift and move up to 12kg over your head occasionally.
  • Various inside and outside locations with varying temperatures and floor surfaces.
  • Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
  • Must conform to park wardrobe and grooming guidelines.

Job-Specific Skills:

  • Communication skills written and verbal required
  • Team Player
  • Basic knowledge of Beverages
  • Sales Oriented
  • Interpersonal Skills
  • Dependability
  • Problem solving
  • Time management
  • Inventory control
  • Customer Service

The Best Part Of The Story

We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by learning opportunities for those seeking a long-term future in the company.




Front Office Manager

February 11, 2022

 


Play Your Part

The Front Office Manager is responsible for, and will oversee, the Front of House areas / functions of the Hotel. 

  • Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
  • Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
  • Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way. 

Main Responsibilities:

Business Impact/ Results

  • Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.
  • Continually review guest waiting times and guest satisfaction.
  • Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
  • Ensure all cleaning is executed accordingly and to the correct standard.
  • Monitoring of night staff performance.
  • Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

Creativity

  • Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
  • Explore and feedback any other sales opportunities and revenue streams.
  • Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

Communication

  • Work closely with the Director – LEGOLAND Hotel in terms of striving to achieve the wider hotel objectives
  • Update the Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
  • Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
  • Establish a consistent way of communicating information to all employees in a 24 hour operation. 

Decision Making and Autonomy

  • Monitor and review operation of the department and implement changes to improve efficiency.

Applied Knowledge and Specialist Skills

  • Effective communication skills.
  • Lead by example while being a role model for the Merlin Way
  • Impact and influencing skills  

Managing Resources

  • Effective management of budget.
  • Effective use of department resources.
  • Ensure there is adequate fire cover every night.
  • Provide a balanced level of support and leadership to both the day and night teams in the hotel.
  • Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
  • Ensure team and department costs are kept within agreed budget.
  • Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
  • Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.  

Complexity and Problem Solving

  • Creative ideas for delivery of guest satisfaction and operational targets.
  • Act as an incident controller to provide support and recovery to the Hotel.
  • Coordination of all rescue and evacuation activities for the hotel.
  • Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

Health & Safety:

Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Are You a Star?

In order to be qualified for this role you should possess the below criteria: 

  • Bachelor’s degree in a related field or equivalent experience required
  • 3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required
  • Proficiency with Opera is essential
  • Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

The Best Part of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company





Guest Service Assistant

December 28, 2021



 Play Your Part

The Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay. They are to provide the highest level of recognition and personalized service to the guests. They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and be familiar with the hotel’s standards, policies and procedures.

Main Duties:

To maintain personal contact with guests and act as hotel ambassador to greet and communicating with guest at the lobby

To be totally familiar with room amenities, layout, rate structure, outlets (e.g. operating hours, menu, prices), facilities and services offered in the hotel

To be conversant with the Front Office computer program and its application and operation.

To reply guest email inquiries within given timeframe

Giving directions to attractions at LEGOLAND, Dubai Parks and Resorts as well as local tourist spots for entertainment, eatery, shopping and etc.

To be able to recommend travel arrangements, can help guest make dining reservations.

To be aware of activities and happenings in-house e.g. entertainment, promotions, conference locations, banquet, parties, etc.

Maintain the 1 stop shop for all internal calls and enquiries, room assignment and guest email correspondence.

To be aware of all arrivals and departures especially the VIP guests.

To welcome as many guests as possible upon arrival at the hotel.

To inspect rooms assigned to VIP guests so as to ensure that all requests for special arrangements are attended to. (e.g. fruits, special occasion set up if any & etc)

To handle guest complaints or requests and liaise with the departments concerned to ensure immediate follow-up.

To bid farewell to departing guests whenever possible.

To make courtesy and follow up calls where needed to ensure highest guest satisfaction.

To perform any other duties as may be directed by the Hotel Excellence and Guest Experience Manager.

Be aware of Lost and Found procedures, at all times.

Health & Safety:

To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.

To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:

Following reasonable instruction related to health & safety.

Reporting dangerous situations or deficiencies in health & safety arrangements.

To only use work equipment in accordance with training.

To not interfere or misuse anything provided for the purposes for health & safety.

 

Are You A Star?

In order to be qualified for this role you should possess the below criteria:


High school diploma or equivalent experience required

1 – 3 years of Hotel front desk or guest relation experience using OPERA PMS or equivalent preferred

Must be able to speak the English language clearly and any additional language is beneficial

Provide excellent customer service and maintain a professional demeanor

Ability to communicate effectively with others both verbally and written

Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business

 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays

The Best Part Of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.