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Showing posts with label Front Office. Show all posts
Showing posts with label Front Office. Show all posts

Front Office Manager

February 11, 2022

 


Play Your Part

The Front Office Manager is responsible for, and will oversee, the Front of House areas / functions of the Hotel. 

  • Leading the Front Office team in welcoming guests to the hotel through the arrival process, departure process and all other services required throughout the guests’ stay.
  • Develop and lead a positive, professional and strong team, with a focus on guest satisfaction, quality of service and delivery and development of a high level of skills. Act as a role model in leading this through The Merlin Way.
  • Ensure all queries and complaints are dealt with accordingly and exceed guests’ expectations along the way. 

Main Responsibilities:

Business Impact/ Results

  • Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety (e.g. luggage blocking areas, safety of children etc.
  • Continually review guest waiting times and guest satisfaction.
  • Ensure all Health and Safety documentation is recorded and up to date, including risk assessments.
  • Ensure all cleaning is executed accordingly and to the correct standard.
  • Monitoring of night staff performance.
  • Communicate with Revenue Manager in terms of accuracy of night audit and other revenue related checks.

Creativity

  • Monitor and review guest feedback to identify and influence any guest satisfaction or additional revenue generating activity.
  • Explore and feedback any other sales opportunities and revenue streams.
  • Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out, etc.

Communication

  • Work closely with the Director – LEGOLAND Hotel in terms of striving to achieve the wider hotel objectives
  • Update the Hotel Operations Manager on any operational issues in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need.
  • Deliver motivational and inspiration daily team briefs to ensure the team is up to date with any current issues and information they may need to be aware of.
  • Establish a consistent way of communicating information to all employees in a 24 hour operation. 

Decision Making and Autonomy

  • Monitor and review operation of the department and implement changes to improve efficiency.

Applied Knowledge and Specialist Skills

  • Effective communication skills.
  • Lead by example while being a role model for the Merlin Way
  • Impact and influencing skills  

Managing Resources

  • Effective management of budget.
  • Effective use of department resources.
  • Ensure there is adequate fire cover every night.
  • Provide a balanced level of support and leadership to both the day and night teams in the hotel.
  • Empower the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome.
  • Ensure team and department costs are kept within agreed budget.
  • Ensure the whole team has a clear understanding of the exact nature of their roles and the importance of positive energy.
  • Provide the relevant information, tools and training to the appropriate teams in order for them to deliver a high level of guest service.  

Complexity and Problem Solving

  • Creative ideas for delivery of guest satisfaction and operational targets.
  • Act as an incident controller to provide support and recovery to the Hotel.
  • Coordination of all rescue and evacuation activities for the hotel.
  • Demonstrate ability to resolve difficult guest situations which result in a positive outcome.

Health & Safety:

Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Are You a Star?

In order to be qualified for this role you should possess the below criteria: 

  • Bachelor’s degree in a related field or equivalent experience required
  • 3 – 5 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required
  • Proficiency with Opera is essential
  • Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.

The Best Part of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company





Receptionist

February 03, 2022

 

DESCRIPTION

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.

As Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships whilst promoting the company culture and values.
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Receptionist:
-Experience in front office and/or customer service

-Knowledge with PMS is a plus
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills

What’s in it for you?
– Opportunity to work at the First Five Star International Luxury hotel in Dubai
– Basic Salary of 1,800dhs plus service charge (ranging from 100dhs – 500dhs)
– Sharing Accommodation
– Duty Meals
– Visa & Airfare entitlement
– Transportation from Accommodation to Hotel (vice versa)
– Unlimited access to our online learning platforms
– Discounted stay and dining options
“The Radisson Blu Hotel, Dubai Deira Creek lies within the beautiful Deira Creek area of Dubai. The hotel, first built in 1975, is a classic fixture of Old Dubai. Each of the 288 rooms and suites boasts a private balcony and ensures a comfortable stay for our guests. With a selection of 9 on-site dining venues that varies from Japanese, Chinese and Persian cuisine we are sure we can provide exceptional dining experiences to our guests.

The heath club with gym, squash courts, a sauna, spa and more make it easy for our guests to maintain their fitness routine while travelling. To ensure stress free travel for our guests we also offer valet parking, limousine transportation, car rental and a baby sitting service.”

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.



Receivable

February 03, 2022

 

ABOUT THE COMPANY

Born in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand, offering well designed hotels in connected locations. Designed for the traveller who likes to explore without borders, receive fuss-free service and some touches of local culture. Rove Hotels defines a new niche in the ever-evolving global hospitality sector.

At Rove Hotels we create exciting adventures and memorable experiences. This is who we are – Rovesters (that’s you!) who guide our Rovers (our guests) to explore without borders. We live, breath and  reach out in a fun and casual yet professional approach, driven and inspired daily by our Roveprint – the Rove Brand DNA!

 

ABOUT THE FUNCTION

This function is to provide support to the company’s accounting activities that include maintaining and reporting on both the cost and financial sets of accounts based on statutory requirements and auditing policies. Participate in supporting and affirming the service culture and contributing to the improvement process along with complying with the work directives, policies and procedures of the Company.

 

WHAT YOU WILL NEED TO SUCCEED

  • Genuine service personality.
  • Speak, show and live based on the Roveprint.
  • Take ownership, lead by example. Be a Rovester!
  • Minimum of a high school diploma in Financial Accounting / College degree in Commerce or a related field is preferred.
  • Minimum of 1 -2 years’ experience in a similar position in hospitality industry.
  • Excellent Excel skills and knowledgeable in using Microsoft Financial and IBM Planning Systems.

 

PERFORMANCE DRIVEN CULTURE: WHAT YOU WILL BE MEASURED AGAINST

  • Compliance with Financial and Cost Accounting Systems and Financial Policies and procedure of the Company.
  • Managing the day to day accounting and internal financial reporting.
  • Pro-active communication with fellow Rovesters, Vendors, and Suppliers always with Company’s interests in mind.
  • Become immersed into the Roving way of living and deliver desired Rove Experiences.

 

COMPETENCIES

  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability

 

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

 

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.