Showing posts with label Administration. Show all posts
Showing posts with label Administration. Show all posts

Senior Graphic Designer

February 03, 2022

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

The Team

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.


Think you've got what it takes?



The Senior Creative Designer will…


  • Study design briefs and determine requirements
  • Conceptualize visuals based on requirements
  • Prepare rough drafts and present ideas
  • Develop illustrations, logos and other designs using software or by hand
  • Use the appropriate colors and layouts for each graphic
  • Work with copywriters and creative director to produce final design
  • Test graphics across various media
  • Amend designs after feedback
  • Ensure final graphics and layouts are visually appealing and on-brand
  • Mentor the junior design team


You’ll enjoy and succeed in this role if you….


  • Have extensive graphic designing experience
  • A strong portfolio of illustrations, other graphics, photo manipulation and/or compelling layouts.
  • Familiarity with design software (such as InDesign, Illustrator, Dreamweaver, Photoshop)
  • A keen eye for aesthetics and details
  • Excellent communication skills
  • Ability to work methodically and meet deadlines
  • Experience as a senior designer / art director (or min. 5 years of experience as a designer)
  • Degree in Design, Fine Arts or related field is a plus

Marketing Executive

February 03, 2022



From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It’s not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine – and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we brew. Starbucks prides itself on its people, or ‘partners’ as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.

Role Profile:

The Marketing Executive role requires a high-energy, creative mindset, a deep understanding of our customers, the ability to develop and tailor campaigns for each of our markets, and to manage their execution at a local level.

Creating the right in-store experience is essential for the health and future growth of our business, and we must always strike the right balance between consistency and localization, comfort and functionality, and engagement and convenience. With the in-store team, the Executive will play a critical role in understanding where this balance lies, developing actionable strategies, and ensuring solutions and changes are successfully implemented.

In line with the overall strategy for Starbucks MENA, the Executive will focus on ensuring that all of our campaigns are relevant for each of our markets, and that they fit seamlessly with activations on our digital platforms. As our business focuses increasingly on the ROI of our activities, and conversion of customers through the marketing funnel, he/ she will also participate in developing ways for us to collect and analyse data on customer purchase behaviour in-store, and assess the performance of our activations.

He/she will also play a key role in the ongoing digital transformation journey of Starbucks MENA and provide a source of inspiration, guidance and education for fellow marketers and for stakeholders in the wider business - including those in more senior positions. He/ she will act as an ambassador for Marketing at Starbucks, and support our drive to be recognized as a center of excellence within the Starbucks world, and to become an award-winning team within our region and industry.

The below Key Performance Areas include but are not limited to:

  • Playing an active role in the development of marketing campaigns and promotions, including contributing to the development of the concept and key message, and managing all aspects of in-store activation
  • For each campaign or promotion, understanding changes that are required to ensure relevance for each of our markets
  • Contributing towards the development of all POS assets and ensuring that all creative materials are suitable for use in-store
  • Helping to engage the best third-party partners to assist in the development and execution of campaign and promotions, including local specialists
  • Ensuring that all campaigns and promotions are executed to a high standard, and deployment is monitored closely across all store formats and markets
  • Working closely with the Digital Marketing and Digital CX teams to ensure that the experiences that we create across our digital platforms flow seamlessly into the experiences that our customers find in-store
  • Ensuring that the leadership team is well informed about the progress and performance of our in-store activations


In-store design, POS activation, customer journeys, creative design, campaign management, packaging design, research design and management, understanding of trends in MarTech, digital content and digital media


ü Over 3 years of experience focused on end-to-end delivery of POS campaigns and activations

ü Experience within a leading HORECA business would be a plus

ü Experience working in a media/ advertising agency is a valuable plus

ü Experience with large regional and matrix organizations is a plus

ü A strong track record of developing and rolling out POS marketing campaigns that regularly outperform measurable objectives and benchmarks is a must


ü Functional:

Campaign planning; knowledge of omnichannel retail; creative judgment; marketing performance management and reporting; budget management; excellent understanding of physical commerce trends

ü Non-Functional:

Ability to work quickly, responsively, and with an openness to embrace new ideas and ways of working; ability to prioritize tasks effectively; stakeholder management; team leadership agency and partnership management; project management; effective communication and presentation skills

Additional role requirements:

  • Proactive and can-do attitude; analytic mindset; ambition for excellence; pragmatic approach to problem-solving

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Assistant Accountant

February 02, 2022


We are looking for an Assistant Accountant to join our Accounts & Finance team. The role will consist of coordinating with the Accounts & Finance team and ensuring information is on time, accurate and understandable. This role is ideal for someone that has had a finance background.

This is a highly analytical role that will require an individual who has considerable attention to detail in the way in which they execute their duties and who exhibits a high level of professional commitment


  • Accounts Receivable & PDC Management
  • Assist with VAT and Tax returns
  • Preparation of monthly reports- Receivables & Debt
  • Liaise with clients
  • Assisting with administrative tasks
  • Assist with query resolutions
  • Processing invoices accurately and on time
  • Work to process and minimize debit notes
  • Ledger maintenance

Competencies / Skills / Knowledge / Experience

  • Ideally a Commerce or Accounting Graduate with strong accounting knowledge
  • Excellent IT skills, strong Excel and experience in ERP an advantage
  • Great attention to detail, presentation, and passion about getting it right the first time
  • Confident in your communication skills with good commercial awareness
  • Good organizational & time management skills

Call Center Sales Consultant.

February 02, 2022

 Job Description

Call Center Sales Consultant.

We are looking for an enthusiastic sales specialist to contribute to generating sales and to providing the best customer service as per our set of guidelines and standards. You will be responsible to convert customer enquiry to sales conversion over the phone, inviting customer to the showroom and maintaining good customer relationships.

Role Responsibilities.

·       Day to day conversion of the call centre sales enquiries, including implementation and development of strategy to achieve the monthly target.

·       Ensure that a high level of quality standards is applied to correct information is obtained from the customer for the use of contracts, changes in services and renewals.

·       Ensure campaign results set out by manager is achieved.

·       Create sales strategies to drive market opportunities and implement details of set campaigns to meet the sales targets To ensure that the monthly sales targets are being met.

·       Maintaining fruitful relationships with existing and new customers

Applicants must be:

·       Based in Dubai |

·       Bachelor’s degree in business administrationIT.

·       Excellent Knowledge in English.

·       Advanced proficiency in developing relevant KPIs and conducting analysis based on learned metrics.

·       Minimum 5+ years UAE work experience in call Center management.

·       Customer profiling techniques and procedures.

Accounts Receivable

February 02, 2022


We have an opportunity for a highly motivated person with a background and experience in the financial services environment to join our friendly and professional team.

This role is responsible for recovering payments for invoices issued in a timely and accurate manner. The job involves communicating with customers, as and when required, to resolve instances where payments have not been made and to address core issues that may exist around payment - or if there is any issue with invoice content that prevents the customer from making payments

You will provide a full range of Income functions, including the billing, collection and recovery of debtor accounts, including referrals and legal action. The post holder will deal with customers and the internal team.

 Roles & Responsibilities:

·        Be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.

·        Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.

·        Communicate with debtors by telephone and in writing to solve arrears.

·        Recover outstanding debt and monitor age debt, in adherence with approved processes, procedures and quality guidelines.

·        Communicate with both business clients and internal departments to ensure smooth recovery of the outstanding amount.

·        Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure, and categorize debtors accordingly.

·        Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.

·        Communicate with the debtor and internal/external stakeholders, report on developments, and record debtor and arrears history in applicable systems.

·        Administer and maintain an overview of the own portfolio and ratings and escalate cases to the relevant internal departments (Contracts, Finance & Sales).


Some experience in the field of collections management.
Experience & knowledge in the leasing & finance sector.
Strong negotiating skills.
Business to business and business to consumer collections experience.
Experience of litigation, company and personal insolvency and dealing with complex arrears case

HR Specialist

February 02, 2022


Job Purpose

The C&B specialist will be responsible for implementation and providing ongoing support of compensation & benefits programs that enables for the attraction, retention and motivation of employees.

The C&B specialist will also be responsible for analysing HR data to enable effective decision making. Will create and maintain accurate HR reports to be used by HR team and EKFC leadership team. 


Key Accountabilities

  • Provide Sr. HR Manager- C&B with creative alternatives and recommendations for capturing/enhancing compensation & benefits performance with a specific focus on the cost-effectiveness of these programs.
  • Draft and regularly update employee benefits policies, processes, and procedures. Ensure these are aligned to best practices and are done in a timely /accurate manner.
  • Monitor reviews of compensation and benefits packages to maintain market positioning.
  • Analyse data and identify trends in salary/ benefits utilization and propose recommendations for optimization/improvements.
  • Support management with intelligent reports that evaluate and analysis staff cost for effective decision-making.
  • Implement and track process improvement and policy development initiatives that impact the C&B function.
  • Liase with stakeholders within HR & Line managers in executing strategic projects in relation to process improvement across HR department.
  • Support in development and implementation of compensation policies and programs
  • Participate in the completion of the annual compensation review process and annual bonus pay-out process.
  • Analyse and conduct salary analysis and review organizational pay practices to make recommendations that ensure external and internal competitiveness for potential candidates and existing employees.
  • Lead the benefits enrolment/renewal process, including annual enrolment meetings, to ensure employees receive accurate information and enrolments/renewals are completed on a timely basis.
  • Proactively analyse health care cost and utilization/anomalies trends and communicate the findings to Sr. HR Manager - C&B
  • Lead the review and delivery of requests for job analysis, including new job descriptions or title changes to existing jobs’ job descriptions, and recommend changes if necessary.
  • Formulate recommendations regarding development of company salary structure, introduction/revision of employee benefits, job revisions and organizational structures.
  • Develop training and presentation materials for compensation & benefits program roll-outs.
  • Stay current on new/innovative practices and trends in Benefits field and maintain knowledge of government regulations, benefit program trends, and prevailing practices among similar organizations.
  • Prepare and maintain all monthly, quarterly and annual HR compensation, bonus, benefits reports/dashboard, to be used by the HR & EKFC leadership team.
  • Conduct manager or staff training as required (e.g., New Manager Orientation) and create and edit content for Compensation & Benefits training programs.
  • Partner with the Group Insurance/EK to manage employee benefit programs such as health insurance, disability insurance, life insurance, Provident Fund and other plans.


Essential Requirements & Competencies

  • Graduate from a recognised university with MBA or Professional qualification in HR or working towards such qualifications preferred.
  • Proficient in using ERP & Excel for analysis
  • 5 years of experience in compensation or similar position.
  • A strong background in analysis & reporting preferred
  • Knowledge of compensation practices, job analysis/evaluation, federal labor regulations, and general HR practices
  • Expert skills in Excel regarding formulas and charting
  • Effective written and verbal communication skills to convey findings and recommendations clearly and concisely
  • Ability to develop concise presentation decks to illustrate and communicate related information.
  • Strong analytical skills are required to effectively analyze data and create meaningful, understandable models, reports, and metrics.
  • Demonstrated ability to work independently and within a team, conduct research, formulate conclusions, and present conclusions regarding business issues.
  • Ability to work independently or as part of a team and manage multiple assignments and changing priorities
  • Ability to work in fast paced, rapidly changing environment with strong interpersonal skills
  • Demonstrated problem solving and project management skills
  • Ability to work effectively and a strong commitment to timeliness and service delivery standards and ability to deal effectively in a team environment

Aftermarket Services Consultant


Job Description:

As an Undercarriage market specialist and divisional expert, you will develop strategic Aftermarket solutions and support Aftermarket Services Representatives (ASRs) and EAME Dealers. You will also contribute to the Division’s business and long-term leadership position.  

Duties and responsibilities:

  • This role is a key interface between Regional Sales teams, Industries and Product Groups.
  • Ensuring alignment between the Industries in terms of Aftermarket solutions and strategic plans.
  • Demonstrating creativity, innovation, foresight, business judgment and outstanding product/industry knowledge
  • Providing consulting expertise, collecting VOC for NPI as well as distribution needs to define and develop Aftermarket breakthrough solutions.
  • Position works with senior management in developing merchandising programs.
  • Providing Commercial Support:
    • Support the development of marketing programs with the industry to achieve plans sales volume targets, objectives, and net price realization globally.
    • Make market driven recommendations on growth strategies to achieve revenue targets.
    • Identify aftermarket issues and develop strategies to overcome them globally.
  • Lead analysis of industry key competitors’ merchandising strengths, weaknesses, and tactics.
  • Developing Go-To-Market merchandising programs and ensure consistency amongst programs.
    • Responsible for leading special UC projects (Medium/Long-term impact).
    • Support Dealer development
  • Position works autonomously and is broadly subject to functional policies and ultimate goals. Manages the compliance of its own assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment.
  • Must communicate effectively across product, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
  • The position is also the Voice of Field back to the Product Groups and our Services development team.  Incumbent will make fact-based market driven recommendations to the industries on VOC input.
  • Generally, requires travel to understand regional business conditions.
    • Position will require travel of up to 30%.


  • You will ideally possess product marketing commercial / technical experience (8-15 years), with a strong understanding of the needs of customers, dealers and product groups.
  • Ideally degree qualified which can be substituted for demonstrable experience
  • Previous experience launching new products, NPI recommendations and delivering price realization targets
  • The position must demonstrate industry and product knowledge, NPI process and experience of price/value analysis and disconnects.
  • You must possess excellent organizational and analytical skills
  • Strong applications experience, life cycle cost, knowledge of dealers’ and customers’ application.
  • Highly proficient communicator who has excellent interpersonal skills


  • Previous industry / Undercarriage product experience
  • multiple languages capabilities

ServiceNow Client Sales Executive

February 01, 2022



As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.

Your Role and Responsibilities
IBM’s strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimise their IT and business workflows and managing their legacy and cloud services.
IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.
We are seeking a ServiceNow Clients Sales Executive to join a fast-growing team of ServiceNow professional working with our clients across industries, to advise and build solutions to critical business problems.
The ServiceNow Client Sales Executive will:
• Own and generate the ServiceNow sales pipeline working with IBM accounts and clients within their nominated country market
• Leverage IBM ServiceNow offerings to build structured sales campaigns across their market, working closely with ServiceNow account executives within their market
• Work with IBM clients to determine how the offerings supports their needs with creations of business cases, articulating the business outcomes and benefits to the client
• Work with IBM solution, architecture and commercial teams to define and build applicable proposals through the sales lifecycle with handover to delivery.

Required Technical and Professional Expertise
• Experience with ServiceNow sales with evidence of building and delivering sales growth
• Experience in developing technical solutions for clients and collaborating across business units
• Demonstrated communication skills
• General business partner management
• Client interfacing / presenting
• Proven negotiation, collaboration, and problem-solving skills
• Program and project management including the project financial results, and Business development. Some travel is required to visit Partrners, client meetings and Industry conferences.
• Experience in Cloud and Open Source community development processes and tools
• Demonstrated teamwork including assigning and tracking work to more junior employees
• Self-motivated
• Aptitude to learn and apply knowledge quickly

Preferred Technical and Professional Expertise
• Sales / Pre-Sales certifications in any of the ServiceNow Platform Areas (Platform, ITSM, ITOM, ITBM, ITAM, HR, SecOps, GRC/IRM etc)
• Experience in ITSM / Service Management capabilities
• ITIL V4 training / certification

Influencer Marketing Executive - The Beauty Makers (Arabic Speaker)


Who we are 

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.  

To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together. 

What you will be doing 

We are currently on the lookout for a passionate and extremely communicative Influencer Executive to help us establish and manage influencer relationships. This role will be focused on co-creating the influencer strategy with the marketing team. We're looking for an avid social media user who is well-versed in social content. 

You will know how to build meaningful relationships and negotiate deals with influencer partners to grow customer acquisition, raise brand awareness and ultimately drive sales. You are strategic, data-driven while balancing the need to be process-oriented, creative, and passionate.

Key Responsibilities:

  • Build relationships with top media and influencers resulting in free coverage and a successful brand reputation allowing an increase in sales
  • Co-create the influencer strategy with the marketing team for all animations, activities and brand equity building exercises
  • Support in building the squad strategy for Wow Beauty Forward and Beauty Nation and drive the activities throughout the year
  • Assemble a makeup/skincare squad of influencers / Key opinion leaders/ content creators across the GCC
  • Utilize key members of influencer squad for gifting to build association with brands, create content and drive social conversation
  • Work on creative gifting to send to top media and influencers to create a hype on social media resulting in increased awareness of the brands
  • Identify and engage key influencers to collaborate (paid/non-paid) with for launches, key activities, promotions etc.
  • Support in defining the affiliate program by reaching out to the right influencers and to maintain relationship while tracking their success rate
  • Responsible for managing influencer calendar, receiving content and scheduling their content & production
  • Share feedback and support the marketing team in terms of content creation, social media strategies and coordinate for coverage for influencers content / makeup artist and skincare fanatics

What you'll need to succeed 

  • Bachelor’s in Marketing, Public Relations or Similar 
  • A minimum of 2 – 3 years of relevant experience
  • Able to manage budgets
  • Previous experience in influencer relationship management
  • Experience in PR strategy development and implementation
  • Excellent team player and team builder
  • Ability to work with minimal supervision in a very dynamic, and timeline sensitive work environment
  • Ability to understand technical issues at a high level
  • Must have exceptional communication, organization, and time management skills
  • Ability to deal with multiple projects and deadline

What we can offer you   

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.