Booking.com

Supervisor

February 14, 2022

 Building Fun

In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part

An exciting career opportunity for an young & talented individual as Supervisor – Entry Operations / Ticketing. In this role you are responsible for daily supervision of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual pass Processing, Guest Services, and Rental Services.  Works closely with the other DPR Entertainment & Leisure divisions and industry partners to ensure a high quality and consistent product in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division.

Main Duties:

Ability to conduct on the job training for entry operations attendants, refresher trainings and conducting written assessment for certification.

Opens park daily following all procedures and ensures operational readiness of both entry operations staff and other departments – maintains the logs.

Opens park at start of day in conjunction with daily park duty manager

Conducts daily briefings and tracks meeting minutes.

Ensures assigned area is operationally ready for arriving guests by assigned time.

Monitors all employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner.  Documents any anomalies.

Spot checks all cash handling procedures are being followed and any needed cash pulls are performed.

Ensures all staff are in position, following set wardrobe standards and delivery exemplary guest service.

Completes daily paperwork and logs all work issues on appropriate forms.

Completes all time and attendance paperwork for day’s operation and prepares any next day paperwork when appropriate.

Monitors quest arrival patterns and ensures all needed resources are being used to handle the guest traffic.

Responds to any guest situations in which an entry operations team member needs additional assistance.

Maintains adequate staffing levels at all times and monitors staff rotation.

Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.

Closes park at end of day in conjunction with daily park duty manager. 

Maintains all daily paperwork for admissions area.

Performs on the job training for staff including area certification, written assessments for staff and on-going refresher training.

Any other duties as may reasonably be requested by the management team. 

Are You a Star?

In order to be qualified for this role you should possess the below criteria:

Essential:

Minimum Diploma in any stream or 3 & above years of Experience in Theme Park

3 years previous supervisory experience in Service/ Entertainment/ Hospitality industry

Strong communication skills in English

Excellent Guest and employee services skills

Proven team leader that works well in a fast paced, hourly goal driven environment, leading a multi-cultural staff

Adapting to changing work environment whilst keeping a positive attitude

Hands on operational experience supervising a cash handling area and staff

Detail oriented with exceptional documentation/paperwork skills

Proficient in using Microsoft Office, POS System, VGS System, Omnico system and Ticketing system

Desirable:

Multilingual, preferably Arabic speaker

College degree / master or 5 & above years of Experience in Theme Park

Guest service skills training and certification

IAAPA Certifications

2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction

Supervised large work groups

Advance level of using in Microsoft Office

Strong interpersonal skills

The Best Part of The Story

We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.