Booking.com

Sr Customer Experience Agent

February 11, 2022

 


The core objective of the CX Agent role is to satisfactorily execute end to end logistics operations & manage the customer’s supply chain requirements efficiently to ensure consistent service delivery in line with agreed customer KPIs.

We offer

Key responsibilities

We are looking for

- Minimum 5 - 6 years of experience in Freight forwarding/Shipping/OCE operations
- Bachelor’s degree
Behavioral
- Good data analysis skills
- Effective Inter personal skills
- Adaptable to the constant changing business environment and customer needs
- Responsive to change while innovating ahead of the market
- Role-modelling of the behaviors of Maersk Customer Experience
- Multi-tasking abilities
- Empathetic & Customer oriented
- Continuous Improvement
- Decision making and problem-solving skills
- Solutions mindset
Technical
- Good knowledge of Shipping operations and related documentation processes
- Commercial acumen
- Knowledge about freight forwarding, 4PL Products and Supply Chain Management.
- Good knowledge of MS Office applications, viz. Excel, Power point
- Hands on experience of customer SAP, WMS systems is preferable
- Experience of working with remote teams would be an added advantage
- Knowledge of port & customs working patterns & procedure.