Booking.com

Customer Service Assistant (Cashiers)

February 01, 2022

 About Al-Futtaim IKEA

GROWING TOGETHER…

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About you

You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • High School Graduate
  • 2 years experience in a similar role or Customer Service with Cashiers background
  • Customer Focus
  • Effective Communication
  • Team Player
  • Excellent English communication skills, Arabic Speaker would be preferred
  • Good Leadership & Interpersonal skills

About the position

You are responsible to oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.

Key Specific Accountabilities:

Customers

  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Greets and welcomes customers on arrival at the store.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customers’ queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.

Operational

  • Ensure all system procedures are adhered to as per policy / procedure.
  • Booking IKEA services (Home Delivery, Assembly, Measurement)
  • Follow up on out of stock articles in self-serve
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.