Aftersales Supervisor

February 01, 2022

 About you:

  • Workshop Capacity Planning and Loading
  • Optimizing Productivity, efficiency and workshop output and review for continuous improvement
  • Controlling productive time and allocation
  • Administer Technicians’ time booking and update in the Incentive System
  • Control and Plan Carry over jobs as well as work in progress
  • Ensure Safety and Security of the associates on the floor
  • To implement the Dealer standards on the workshop floor
  • Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
  • Effective Utilization and Maintenance of Tools and Equipment in the workshop
  • Ensures a Quality job at a competitive price and delivers the vehicles at promised time
  • Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles
  • Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
  • Quality Performance Development Review with technicians
  • Conduct effective daily and weekly meetings with Technicians team for necessary updates
  • Induct New Technicians with standard service and repair process
  • Assist Technical Support Manager in providing Quality Inspection Check Sheets
  • Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
  • Maintaining Service Bulletins and Workshop Manuals

About the job:

  • Diploma or Bachelor of Automobile /Mechanical Engineering
  • 3 to 5 years  overall  experience with  automobile dealership – Out of which  a minimum 3 years   in Service Dept at supervisor level
  • Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people, and technical skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.