Booking.com

Aftersales Supervisor

February 01, 2022

 About you:

  • Workshop Capacity Planning and Loading
  • Optimizing Productivity, efficiency and workshop output and review for continuous improvement
  • Controlling productive time and allocation
  • Administer Technicians’ time booking and update in the Incentive System
  • Control and Plan Carry over jobs as well as work in progress
  • Ensure Safety and Security of the associates on the floor
  • To implement the Dealer standards on the workshop floor
  • Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
  • Effective Utilization and Maintenance of Tools and Equipment in the workshop
  • Ensures a Quality job at a competitive price and delivers the vehicles at promised time
  • Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles
  • Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
  • Quality Performance Development Review with technicians
  • Conduct effective daily and weekly meetings with Technicians team for necessary updates
  • Induct New Technicians with standard service and repair process
  • Assist Technical Support Manager in providing Quality Inspection Check Sheets
  • Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
  • Maintaining Service Bulletins and Workshop Manuals

About the job:

  • Diploma or Bachelor of Automobile /Mechanical Engineering
  • 3 to 5 years  overall  experience with  automobile dealership – Out of which  a minimum 3 years   in Service Dept at supervisor level
  • Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people, and technical skills

REF: BL
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