Aftermarket Services Consultant


Job Description:

As an Undercarriage market specialist and divisional expert, you will develop strategic Aftermarket solutions and support Aftermarket Services Representatives (ASRs) and EAME Dealers. You will also contribute to the Division’s business and long-term leadership position.  

Duties and responsibilities:

  • This role is a key interface between Regional Sales teams, Industries and Product Groups.
  • Ensuring alignment between the Industries in terms of Aftermarket solutions and strategic plans.
  • Demonstrating creativity, innovation, foresight, business judgment and outstanding product/industry knowledge
  • Providing consulting expertise, collecting VOC for NPI as well as distribution needs to define and develop Aftermarket breakthrough solutions.
  • Position works with senior management in developing merchandising programs.
  • Providing Commercial Support:
    • Support the development of marketing programs with the industry to achieve plans sales volume targets, objectives, and net price realization globally.
    • Make market driven recommendations on growth strategies to achieve revenue targets.
    • Identify aftermarket issues and develop strategies to overcome them globally.
  • Lead analysis of industry key competitors’ merchandising strengths, weaknesses, and tactics.
  • Developing Go-To-Market merchandising programs and ensure consistency amongst programs.
    • Responsible for leading special UC projects (Medium/Long-term impact).
    • Support Dealer development
  • Position works autonomously and is broadly subject to functional policies and ultimate goals. Manages the compliance of its own assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment.
  • Must communicate effectively across product, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
  • The position is also the Voice of Field back to the Product Groups and our Services development team.  Incumbent will make fact-based market driven recommendations to the industries on VOC input.
  • Generally, requires travel to understand regional business conditions.
    • Position will require travel of up to 30%.


  • You will ideally possess product marketing commercial / technical experience (8-15 years), with a strong understanding of the needs of customers, dealers and product groups.
  • Ideally degree qualified which can be substituted for demonstrable experience
  • Previous experience launching new products, NPI recommendations and delivering price realization targets
  • The position must demonstrate industry and product knowledge, NPI process and experience of price/value analysis and disconnects.
  • You must possess excellent organizational and analytical skills
  • Strong applications experience, life cycle cost, knowledge of dealers’ and customers’ application.
  • Highly proficient communicator who has excellent interpersonal skills


  • Previous industry / Undercarriage product experience
  • multiple languages capabilities