Booking.com

Accounts Receivable

February 02, 2022



Summary

We have an opportunity for a highly motivated person with a background and experience in the financial services environment to join our friendly and professional team.

This role is responsible for recovering payments for invoices issued in a timely and accurate manner. The job involves communicating with customers, as and when required, to resolve instances where payments have not been made and to address core issues that may exist around payment - or if there is any issue with invoice content that prevents the customer from making payments

You will provide a full range of Income functions, including the billing, collection and recovery of debtor accounts, including referrals and legal action. The post holder will deal with customers and the internal team.

 Roles & Responsibilities:

·        Be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.

·        Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.

·        Communicate with debtors by telephone and in writing to solve arrears.

·        Recover outstanding debt and monitor age debt, in adherence with approved processes, procedures and quality guidelines.

·        Communicate with both business clients and internal departments to ensure smooth recovery of the outstanding amount.

·        Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure, and categorize debtors accordingly.

·        Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.

·        Communicate with the debtor and internal/external stakeholders, report on developments, and record debtor and arrears history in applicable systems.

·        Administer and maintain an overview of the own portfolio and ratings and escalate cases to the relevant internal departments (Contracts, Finance & Sales).


Essentials:

Some experience in the field of collections management.
Experience & knowledge in the leasing & finance sector.
Strong negotiating skills.
Business to business and business to consumer collections experience.
Experience of litigation, company and personal insolvency and dealing with complex arrears case