Sales Associate

December 14, 2021

 Salary: Up to AED 9,000

Job Title: Sales Associate

Job Code: 078/001/316

Location: Dubai

Salary: Up to AED 9,000

Industry: Luxury Retail

Job Responsibilities:

– Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.

– Demonstrating and reflecting the glamorous, luxury lifestyle image of the brand through customer service, attitude, personal grooming, dress code, and behaviour.

– Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.

– Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.

– Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.

– Playing an active role in replenishing stock according to company procedures and policies.

– Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.

– Participating and supporting the team in stock takes as and when required.

– Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

– Participating in, and representing the brand during promotional events and activities.

– Actively ensuring merchandise presentation reflect best standards and general tidiness and cleanliness of the boutique at all times.

– Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance.

– Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets.

– Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.

– Communicating all potential Health and Safety issues to the Store Manager and complies with company’s Safety and Security procedures.

– Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested.

– Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique.

Job Requirements:

– Demonstrable success gained as a sales consultant within a luxury brand.

– Excellent communication skills both written and verbal.

– Fluent in English.

– Additional languages would be beneficial – Mandarin / Russian / Arabic.

– Demonstrable sales skills.

– Knowledge and understanding of the luxury market, customer service and fashion.

– Successfully able to handle multiple demands and competing priorities.

– Seeks opportunities to be proactive and pre-empt client needs.

– Demonstrates respect and politeness and regularly exceeds customer expectations.

– Shows innovation and initiative in setting customer care standards.