Booking.com

Reservation Agent

December 27, 2021



At Accor, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Summary of Responsibilities:

Reporting to the Cluster Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Qualifications:

  • Previous experience as Reservation Agent in a hotel is a must
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Window applications required
  • Perfect communication skills 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 Visa Requirements: 

Please note that you must be eligible to live and work in Dubai.