Booking.com

Guest Service Agent

December 27, 2021

 

Pullan Dubai Creek City CentreLocation 

Dubai, Dubai, United Arab Emirates
Reliable and engaging. As a Guest Service Agent/Welcome, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service

Your experience and skills include:

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities and the ability to lead by example

Your team and working environment:

The MAF Accor Hotels is owned by Majid Al Futtaim and managed by Accor. We are one of the largest AccorHotels clusters in Dubai with a total of seven hotels: 

  • Pullman Dubai Creek City Center Hotel & Residences
  • Novotel & Ibis Deira City Centre Hotel Hotels
  • Suite Novotel & Ibis Mall of the Emirates Hotels
  • Ibis Al Rigga Hotel