Booking.com

Front Office Supervisor

December 29, 2021

 DESCRIPTION

KEY RESPONSIBILITIES:

 Meets and exceeds customer and team member expectations by providing Yes I Can!

  • Service & Teamwork;

-       Provides value added service to customers by doing whatever reasonable

-       And possible to meet or exceed customer expectations

-       Communicates effectively with customers, co-workers and supervisors needs.

-       Meets Yes I Can standards        

  • Adheres to hotel policies and procedures:

-       Attends work on time as scheduled

-       Follows hotel’s standards regarding personal hygiene

-       Minimizes dangers by following all safety rules and regulations

  • Maintains a favorable reputation of the Radisson SAS Hotel at all times.
  • Maximizes rooms’ revenue and sales for the hotel.
  • Is available to register, process and greet customers promptly and in a friendly manner.
  • Checks the daily arrival and departure list.
  • Is aware, at all times, of current room status and room availability.
  • Is fully aware of Radisson SAS service concepts.
  • Is fully aware of, and knows how to handle, all current and future hotel promotions.
  • Minimizes loss of revenue by adhering to all established credit procedures.
  • Keeps effective key control.
  • Ensures that guests’ mail and messages are delivered promptly.
  • Handles difficult situations effectively.
  • Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.
  • Responds to negative comments and complaints; and notifies the Assistant Front Office Manager immediately for appropriate follow-up.
  • Is fully conversant with the hotel reservation system.
  • Maintains high confidentiality with regards to guests’ privacy.
  • Reports any suspicious behavior of a guest or a staff to the Assistant Front Office Manager.
  • Notifies the Housekeeping Department regarding lost and found objects.
  • Follows emergency procedures to provide for the security and safety of guests and employees
  • Maintains own working area and materials clean, tidy and in good shape: reports defective materials and equipment to the Assistant Front Office Manager.
  • Continuously seeks and endeavors professionalism in own job function.
  • Is fully aware of, and knows how to handle all current and future hotel promotions.
  • Supervises co-ordinates and directs Receptionists