Front Office Associate

December 19, 2021

Job Purpose 

Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money change, room blocking and inventory, guest check-in, room transfers and other guest requirement.

Key Accountabilities –

  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
  • Cash hotel guests' personal and travelers’ vouchers and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests' request at all times
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy and adhere to policies and procedures
  • Upsells the hotel to guests whenever the opportunity arises.
  • Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
  • Blocks and pre-registers rooms according to reservation requests.
  • Blocks rooms for arriving guests according to set procedures.
  • Makes and follows through room-rate-name changes.
  • Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
  • Types all pre-registered and NSR key envelopes prior to guest arrival.
  • Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
  • Attends to every guest requests the best way possible.
  • Keeps informed of the hotel’s emergency procedures.
  • Checks supplies weekly in the work area and requisitions accordingly.
  • Keeps updated on the system operation and procedures.
  • Performs other duties as may be assigned from time to time.
  • Updates the Guest experience software with the requisite details.
  • Perform related duties and special projects assigned by Supervisor and manager.

Knowledge, Skills & Experience


  • Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management / Course in Hotel Management preferred.

Job Experience

  • 2 to 3 years’ experience 4 star hotel and above


  • Excellent interpersonal and communication skills
  • Speak, Read and Write English
  • Experience in Opera PMS advantage
  • Pleasant personality
  • Excellent grooming standard
  • Energetic and cheerful
  • Good knowledge on MS office


Work location/ Bur Dubai - Dubai, UAE 

Job: Landmark Hospitality Front office

Organization: Citymax Hotels UAE

Shift: Standard

Job Type: Full-time