Customer Relations Executive

Date: 13-Dec-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 115541 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job description :


a.    •Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.
b.    •Processing the order on time and providing timely updates to the customer.
c.    •Follow up with the concerned department to ensure timely client updates & vehicle delivery.
d.    •Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.
e.    •Manage lease contract expires, extensions, contract variations.
f.    •Maintain an up to date database of all customers with relevant and key contacts.
g.    •Handle day to day queries of the Customer & ensure customer’s queries are handled on time.
h.    •Direct customer queries to the relevant department - service, invoicing, pricing, short term rental requirements, registration renewal.
i.    •Prepare various fleet related reports for the customers.
j.    •Quotations - Making quotes for existing customers.
k.    •Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.


About you :



Minimum Qualifications and Knowledge:

Bachelors degree or relevant experience in customer service

Must possess professional communication (written and verbal) and interpersonal skills. Must be able to effectively communicate and interact with customers (internal and external).  Must also possess excellent customer service skills.



Preferably 1-2 years experience in customer service related job in the service industry


Job-Specific Skills:

Must be an excellent face-to-face and telephone communicator.

Excellent teamwork, team building skills and cross function relationship management

Advanced empathy and active listening skills

Ability to enhance customer relationships to build mutually rewarding partnerships


Competencies :

Planning, organizing and ability to balance multiple demands

Team player with evidence of building cross business support

Excellent administration skills.

Excellent communication skills, verbal, written and presentational

Market awareness and understanding of the challenges of customers and competitors

Demonstrated ability to take initiative to achieve results                                                                            



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.