Booking.com

Counter sales

December 27, 2021

Job Purpose

To maximise sales through providing exceptional customer service in a professional and efficient manner
to all guests to ensure customer satisfaction

Functional Responsibilities


• Provide friendly, courteous and efficient service. Handle all customer queries and comments to
ensure customer satisfaction.
• Take and process customer‘s orders in an accurate and timely manner.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.
• Set up the counter at the beginning of each shift ensuring that displays are correct, the produce
is fresh and correctly labeled.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer
demand.
• Work within operational procedures to ensure food and beverage preparation process remain
within Company and Municipality guidelines.
• Arrange for the efficient storage of goods as per guidelines .
• Work efficiently to control wastage of food and non- food items.
• Ensure the highest standards of hygiene, cleanliness and sanitation on the Counter at all times.
• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)
Financial
• Cost control /Waste reduction
Business Effectiveness/ Productivity
• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets
Customer
• Customer satisfaction/feedback (internal/external)

Education
• Certification in Food and Beverage/ Catering would be an advantage


Experience
• 1 years of experience in a customer facing role