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Complex Claims Adjuster

December 28, 2021



Job Summary

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk.  With around 55,000 employees serving customers in more than 210 countries and territories, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

We are looking for a Complex Claims Adjuster to join our team and play a key role in our Middle East Team. Reporting to the Chief Claims Officer, this individual will resolve claims at the highest authority levels on commercial reinsurance claims reflecting the highest degree of technical complexity, in the most effective, efficient way while delivering a customer-centric claims service and supporting our Zurich Middle East Strategy. 

This is a Full Time -  Fixed Term Contract for 7 months. 

Job Accountabilities

As Complex Claims Adjuster, your main responsibilities will involve: 

•    Use judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law and establishing basic principles of negligence. 

•    Use judgment to determine policy verification and coverage determination by analysing applicable coverage for claims and determining whether the loss falls within the coverage. 

•    Ensure a timely resolution to claims by developing case strategy, developing a case evaluation and escalating issues as appropriate. 

•    Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims. 

•    Assess damages by calculating applicable damages or range of damages allowed by law. 

•    Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits. 

•    Ensure customer service by proactively communicating information, responding to inquiries following customer service protocols. 

•    Manage litigation by assigning counsel within the approved panel where applicable, establishing litigation plan and budget, coordinating defense lawyer activities, continuously reviewing the potential for settlement with claimant, reviewing litigation expenses and authorizing payments. 

•    Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Depart from approved vendors with manager approval, where  in the best interests of the insured. 

•    Ensure legal compliance by following state and federal laws and regulations and internal control requirements. 

•    Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed. 

•    Protect the organization´s reputation by keeping claims information confidential. 

•    Act as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language. 

•    Support the development and coaching of the claims team in proactive claims handling.

•    Assist with operational workflow distribution and service delivery.

Job Qualifications

To be successful in this role, it is good to have: 

•    Fluency in English, both written and spoken is essential;

•    Bachelor’s Degree and 10+ years’ experience of working within a commercial Insurance claims operation environment or loss adjusting practice.

•    Responsible for personally handling claims from notification to conclusion is essential.

•    Managing a large portfolio of claims and balancing service deliverables

•    Strong negotiation skills combined with an investigative ability.

•    Preparing reports and analysing data to present to management.

•    Excellent working knowledge of Microsoft packages.

•    Ability to integrate quickly with a small team and act as a role model. 

•    Sound understanding of General Insurance commercial business is essential combined with Reinsurance fundamentals;

•    Bachelor’s Degree (or equivalent) is desirable;

•    Cert / Dip/Associate – CII is desirable.

•    CILA Qualification is desirable.

Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!

Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

Location(s):  AE - Dubai 

Remote working: No

Schedule: Full Time

Recruiter name: Leigh Jeremy Jaye Santander