Customer Service Assistant

 


As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.

This is the role

  • Administration of sales orders to cash to ensure efficient and effective processing.

  • Acting notably on receipt of orders to analyse products/quantities/lead times for validation

  • Order entry in SAP system

  • Apply pricing policy in conjunction with sales team when required

  • Check product availability and liaise with Logistics coordinator/factories

  • Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.

  • Management of claims and credit requests, chasing payment

  • Respond to queries received by phone, mail, etc from external and internal contacts, with help from other depts (logistics, technical, marketing, sales,…) regarding product availability and lead time, pricing, sales contacts, documentation and samples

  • Weekly check of invoice and credit posting, monthly close of accounts and order portfolio

  • Visit customers to build a network of contacts

This Is Who You Are

  • 3 + years’ experience in a similar role

  • Knowledge of SAP

  • Effective communicator at all levels , both written and verbal

  • Analyses situations with customers and colleagues to understand their needs and proposes solutions

  • Builds relationships & networks and uses them to realize goals

  • Strong team player with good planning and organizing skills

  • English is a must, Arabic is a plus

  • Experience in industrial sector is a plus



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