Front Office Assistants - Legoland

November 17, 2020

Play Your Part

Front Office Assistants are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:                               

Welcome guests into the resort with a genuine warm welcome.

Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.

Ability to work under pressure and in a fast environment.

Works effectively in a team environment.

Main Duties:

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided

Maintain and improve the quality of the guest experience

Process all payments according to established hotel requirements

Provide information and assistance to all guests and visitors

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX

Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Assist guest services, safety services, housekeeping, and engineering team

Maintain confidentiality of all guests must be able to multitask and prioritize departmental functions to meet deadlines

Health & Safety:

You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001).  In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it.  You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly.  Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

 Closing Date: 24 November 2020 Location: Dubai, U.A.E.